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Terms of Service

Welcome to TERRAINCOGNITA. This website is operated by TERRAINCOGNITA. Throughout the site, the terms “we”, “us”, and “our” refer to TERRAINCOGNITA. By visiting our website or purchasing from us, you agree to the terms below.

1. Use of Our Website

You may use this website for personal, lawful shopping and browsing purposes only. You agree not to misuse the website, interfere with its security, copy our content without permission, or use our products, images, text, or services for any illegal or unauthorized purpose.

2. Product Information

We aim to present our products as accurately as possible, including descriptions, materials, sizing guidance, prices, photos, and availability. However, small variations may occur.

For leather, suede, and handmade footwear, natural grain, texture, color depth, creasing, finishing marks, and slight measurement differences may vary from pair to pair. These characteristics are part of the nature of the materials and craftsmanship and are not considered defects.

3. Pricing and Availability

Prices, product availability, promotions, and product details may change without prior notice. We reserve the right to correct errors, update information, cancel listings, or discontinue products at any time.

If an order is affected by a clear pricing, inventory, or product information error, we may contact you to confirm the order, offer an alternative solution, or cancel and refund the affected order.

4. Orders and Payment

When you place an order, you agree to provide accurate billing, shipping, contact, and payment information. We may refuse, cancel, or limit an order if we detect incorrect information, suspected fraud, unauthorized resale activity, payment issues, or other unusual activity.

All payments are processed through secure third-party payment providers. We do not store your full payment card details on our website.

5. Shipping and Delivery

Orders are processed and shipped according to our Shipping & Delivery Policy. Delivery times are estimates and may be affected by destination, courier handling, customs clearance, weather, holidays, and other factors outside our control.

For all available destinations, import duties and standard customs clearance fees are included in the final price. Customers will not be required to pay extra duty fees upon delivery. Orders are shipped under DDP (Delivered Duty Paid) terms wherever delivery is available.

6. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Returns & Refunds Policy. You may request a return or exchange within 14 days of delivery, subject to eligibility requirements.

Items must be returned unused, unworn, and in resellable condition with original packaging. For personal reasons such as size preference, style preference, or change of mind, the customer is responsible for return shipping costs unless otherwise approved by us.

7. Size and Fit Guidance

We provide size charts and fit notes to help customers choose the right size. Size guidance is based on product measurements, customer feedback, and return or exchange history, but fit may still vary depending on foot shape, instep height, width, socks, and personal preference.

If you are unsure about sizing, please contact us before placing an order at contact@terraincognita.shop.

8. Intellectual Property

All content on this website, including product photos, text, graphics, logos, layout, product names, and brand materials, is owned by or licensed to TERRAINCOGNITA unless otherwise stated. You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.

9. Third-Party Services

Our store is powered by Shopify and may use third-party services for payments, shipping, analytics, marketing, customer support, and other store functions. Your use of these third-party services may also be subject to their own terms and privacy policies.

We are not responsible for the content, policies, or practices of third-party websites or services that are not controlled by us.

10. Account and Communication

If you create an account or contact us, you are responsible for keeping your account details and contact information accurate and secure. We may contact you by email regarding your order, payment, delivery, return, refund, customer support inquiry, or important store updates.

11. Limitation of Liability

To the fullest extent permitted by applicable law, TERRAINCOGNITA is not liable for indirect, incidental, special, or consequential losses arising from your use of this website, delayed access to the website, product unavailability, delivery delays, third-party service issues, or reliance on information displayed on the website.

Nothing in these Terms limits any mandatory consumer rights that cannot be excluded under applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, policies, or legal requirements. The latest version will be posted on this page. Your continued use of our website after changes are posted means you accept the updated terms.

13. Applicable Law

These Terms are governed by applicable laws, without affecting any mandatory consumer rights available in your country or region.

14. Contact

If you have questions about these Terms of Service, please contact us at contact@terraincognita.shop.