Contact Us
Contact
For order questions, sizing help, return or exchange requests, shipping updates, product details, or general support, please email us at contact@terraincognita.shop.
If your message is related to an order, include your order number and the email used at checkout so we can help faster.
We aim to respond within 1-3 business days. Response times may be slightly longer during weekends, holidays, launches, or sale periods.
Get in touch
It takes 2-5 business days for the tracking information to update on the system.
All orders are tracked from our facility to your door.
Your tracking number will show on your thank you page when your order is placed. A link to that page will also be emailed to you along with your receipt so you can return to track the package at any time.
We use all major carriers, and local courier partners. use the shipping estimator in the cart to check your shipping rates.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Not yet, but we are working on it! Sign up in our email newsletter in the footer to receive updates on when and where you can buy our products locally.