Privacy policy



Privacy Policy

Last updated: June 23, 2026

This Privacy Policy explains how TERRAINCOGNITA (“we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, billing address, and shipping address.
  • Order information: products purchased, size, color, order value, payment status, shipping details, return or exchange history, and customer support records.
  • Payment information: payment method, transaction details, billing information, and payment confirmation. Full card details are processed securely by third-party payment providers and are not stored by us.
  • Account information: login details, saved preferences, order history, and account settings if you create an account.
  • Communication information: messages, photos, videos, product questions, return reasons, sizing feedback, and other details you send to customer support.
  • Device and usage information: IP address, browser type, device type, pages viewed, products viewed, cart activity, checkout activity, referring links, and interactions with our website.

2. How We Use Your Information

We use personal information to:

  • Process orders, payments, shipping, returns, exchanges, and refunds.
  • Provide customer support and respond to your questions.
  • Send order confirmations, shipping updates, return instructions, and important service messages.
  • Improve product descriptions, sizing guidance, website experience, customer service, and store operations.
  • Detect, prevent, and investigate fraud, abuse, security issues, or unauthorized activity.
  • Comply with legal, tax, accounting, payment, and regulatory obligations.
  • Send marketing emails or promotional messages where permitted by law or where you have opted in.

3. Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate our website, remember your preferences, analyze store performance, understand how visitors use our website, and improve our marketing.

We may use analytics and advertising tools such as Shopify analytics, Google services, Meta/Facebook Pixel, Instagram-related advertising tools, and similar platforms. These tools may collect information about your device, browsing activity, product views, cart activity, purchases, and interactions with our ads.

This information may be used to measure ad performance, build audiences, show relevant ads, retarget visitors, and understand which marketing channels help customers discover our products.

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

4. How We Share Information

We may share personal information with trusted third parties when necessary to operate our store and provide our services, including:

  • Shopify, which powers our online store.
  • Payment processors and fraud prevention providers.
  • Shipping carriers, fulfillment partners, and logistics service providers.
  • Email, customer support, analytics, advertising, and marketing service providers.
  • Professional advisers, legal authorities, or regulators where required by applicable law.

We do not sell personal information in the traditional sense. However, some advertising and analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws.

5. Shopify and Third-Party Services

Our store is hosted by Shopify. Shopify processes personal information to help us operate the website, process orders, support payments, improve security, and provide ecommerce services. You can learn more about Shopify’s privacy practices at https://www.shopify.com/legal/privacy.

Third-party service providers may process your information according to their own privacy policies. We recommend reviewing the privacy policies of any third-party services you interact with.

6. International Transfers

Because we operate online and use global service providers, your personal information may be processed, stored, or transferred outside your country or region. Where required, we use appropriate safeguards to protect personal information in accordance with applicable law.

7. Data Retention

We keep personal information only for as long as reasonably necessary to provide our services, process orders, manage returns or refunds, comply with legal and accounting obligations, resolve disputes, prevent fraud, and maintain business records.

Retention periods may vary depending on the type of information, the purpose of processing, and legal requirements.

8. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information. You may also have the right to object to certain processing or opt out of certain advertising uses.

You can unsubscribe from marketing emails by using the unsubscribe link in our emails. You may also contact us at contact@terraincognita.shop to make a privacy request.

Before responding to certain requests, we may need to verify your identity to protect your information.

9. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

10. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, advertising tools, or legal requirements. The latest version will be posted on this page.

13. Contact

If you have questions about this Privacy Policy or want to make a privacy request, please contact us at contact@terraincognita.shop.