Terms of Service

Welcome to TERRAINCOGNITA. This website is operated by TERRAINCOGNITA. By visiting our website or purchasing from us, you agree to the terms below.

1. Use of Our Website

You may use this website for personal, lawful shopping and browsing only. You agree not to misuse the website, interfere with security, copy our content without permission, or use our products, images, text, or services for any illegal or unauthorized purpose.

2. Product Information

We aim to present product descriptions, materials, sizing guidance, prices, photos, and availability accurately. Small variations may occur. For leather, suede, and handmade footwear, natural grain, texture, color depth, creasing, finishing marks, and slight measurement differences may vary from pair to pair and are not considered defects.

3. Pricing and Availability

Prices, availability, promotions, and product details may change without prior notice. We may correct errors, update information, cancel listings, or discontinue products at any time. If an order is affected by a clear pricing, inventory, or product information error, we may contact you, offer an alternative, or cancel and refund the affected order.

4. Orders and Payment

When you place an order, you agree to provide accurate billing, shipping, contact, and payment information. We may refuse, cancel, or limit an order if we detect incorrect information, suspected fraud, unauthorized resale activity, payment issues, or unusual activity. Payments are processed through secure third-party payment providers. We do not store full card details on our website.

5. Shipping and Delivery

Orders are processed and shipped according to our Shipping & Delivery Policy. Delivery times are estimates and may be affected by destination, courier handling, customs clearance, weather, holidays, and other factors outside our control. For all available destinations, import duties and standard customs clearance fees are included in the final price. Orders are shipped under DDP (Delivered Duty Paid) terms wherever delivery is available.

6. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Returns & Refunds Policy. You may request a return or exchange within 14 days of delivery, subject to eligibility requirements. Items must be returned unused, unworn, and in resellable condition with original packaging. For personal reasons such as size preference, style preference, or change of mind, the customer is responsible for return shipping costs unless otherwise approved by us.

7. Size and Fit

We provide size charts and fit notes based on product measurements, customer feedback, and return or exchange history, but fit may vary depending on foot shape, instep height, width, socks, and personal preference. If unsure, contact us before ordering at contact@terraincognita.shop.

8. Intellectual Property

All website content, including photos, text, graphics, logos, layout, product names, and brand materials, is owned by or licensed to TERRAINCOGNITA unless otherwise stated. You may not copy, reproduce, distribute, modify, or use our content commercially without prior written permission.

9. Third-Party Services

Our store is powered by Shopify and may use third-party services for payments, shipping, analytics, marketing, customer support, and other store functions. These services may have their own terms and privacy policies.

10. Limitation of Liability

To the fullest extent permitted by law, TERRAINCOGNITA is not liable for indirect, incidental, special, or consequential losses arising from website use, delivery delays, third-party service issues, product unavailability, or reliance on website information. Mandatory consumer rights are not limited by these Terms.

11. Changes

We may update these Terms from time to time. The latest version will be posted on this page. Continued use of the website means you accept the updated terms.

12. Contact

For questions about these Terms, contact contact@terraincognita.shop.