Privacy Policy

Last updated: June 23, 2026

This Privacy Policy explains how TERRAINCOGNITA collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or interact with our services.

1. Information We Collect

We may collect contact details, order details, payment confirmation details, account information, customer support messages, return or exchange information, sizing feedback, device information, website usage data, product views, cart activity, checkout activity, and advertising interactions.

2. How We Use Your Information

We use personal information to process orders, payments, shipping, returns, exchanges, and refunds; provide customer support; send order and service messages; improve product descriptions, sizing guidance, store operations, website experience, and marketing; detect fraud or security issues; comply with legal, tax, accounting, and regulatory obligations; and send marketing messages where permitted by law.

3. Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate our website, remember preferences, analyze store performance, and improve marketing.

We may use Shopify analytics, Google services, Meta/Facebook Pixel, Instagram-related advertising tools, TikTok advertising tools, and similar platforms. These tools may collect device, browsing, product view, cart, checkout, purchase, and ad interaction data to measure ad performance, build audiences, retarget visitors, and show relevant ads.

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

4. How We Share Information

We may share information with trusted service providers that help us operate the store, including Shopify, payment processors, fraud prevention providers, shipping carriers, fulfillment partners, email tools, customer support tools, analytics providers, advertising platforms, marketing services, professional advisers, legal authorities, or regulators where required by law.

We do not sell personal information in the traditional sense. Some advertising and analytics activity may be considered sharing or targeted advertising under certain privacy laws.

5. Shopify and Third-Party Services

Our store is hosted by Shopify. Shopify processes personal information to help operate the website, process orders, support payments, improve security, and provide ecommerce services. You can learn more at https://www.shopify.com/legal/privacy.

6. International Transfers

Because we operate online and use global service providers, your information may be processed, stored, or transferred outside your country or region. Where required, appropriate safeguards are used to protect personal information.

7. Data Retention

We keep personal information only as long as reasonably necessary to provide services, manage orders, returns, refunds, customer support, legal obligations, fraud prevention, and business records.

8. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information, and to object to certain processing or opt out of certain advertising uses. You can unsubscribe from marketing emails using the unsubscribe link or contact us at contact@terraincognita.shop.

9. Children

Our website is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law.

10. Security

We use reasonable administrative, technical, and organizational measures to protect personal information, but no method of transmission or storage is completely secure.

11. Changes

We may update this Privacy Policy from time to time. The latest version will be posted on this page.

12. Contact

For privacy questions or requests, contact contact@terraincognita.shop.